Novel Coronavirus (COVID-19)

The health and wellbeing of our guests, customers, team members and suppliers is our highest priority.
 
We are actively monitoring the novel coronavirus (COVID-19) updates from the Scottish Government, the World Health Organisation and Health Protection Scotland, and will continue to respond based on the best advice of governments and medical professionals.

Hotel closure:

• We have taken the decision to close the hotel temporarily. We feel this is the responsible approach to the current advice and protects the health and wellbeing of our team and guests. We have declared a force majeure and will remain closed until further notice.
• All guests have been contacted for the period covered by the force majeure.

 
Hotel reservations:

• Flexible rate plan - Guests booked on a flexible rate may change or cancel bookings until three days prior to arrival at no charge. Cancellations within three days of the arrival date will be chargeable at the full reservation value. We can provide notice of your chargeable cancellation for your travel insurers (please note we do not offer travel insurance). You must contact your original booking source to change/cancel your reservation (eg. booking.com/expedia/28yorkplace.com).
• Non-refundable rate plan - We have introduced a temporary cancellation waiver covering all guests with reservations booked before 16th March 2020, on a non-refundable rate, for stays after 15th March - guests may cancel bookings until three days prior to arrival at no charge. Cancellations within three days of arrival will be fully chargeable. You must contact your original booking source to cancel your reservation (eg. booking.com/expedia/28yorkplace.com). Reservations made after 15th March 2020 are not eligible for the cancellation waiver and will be fully chargeable in the event of change/cancellation.
• We encourage guests with questions regarding upcoming reservations to contact our dedicated support team by email for assistance.

Events:

• Following the advice of the UK Government on Monday 16th March, all upcoming events at 28 York Place will be postponed until further notice.
• We encourage guests with questions regarding upcoming events to contact your event manager or our dedicated support team by email for assistance.